Outage Management Although inevitable, outages cause headaches for your customers, your staff and your company: higher call volume, longer wait times, lost revenue. Frustration from […]
Category: Case Studies
Missed Appointments Sometimes customer issues require a technician visit. But in those cases, up to half are unnecessary due to the problem being resolved or […]
Independent Survey On Texting
Migration to Digital Channels Increases CX and Call Center Effectiveness When a customer has an issue – they reach out. Both the customer and your […]
Promotional Roll Off Many companies acquire new customers using a promotional offer, usually with a heavily discounted price point that runs through a certain period […]
Customers Prefer Digital Channels We live in a digital world, and customer preference favors digital channels (chat, email, SMS, etc) for a more convenient and […]