Customers expect a consistent experience across channels. On a single screen, GOCare™ Connect combines all the information your support team needs to deliver excellent customer care.
How Does GOCare™ Connect Help?
Centralizes all customer communications — voice, social media, chat, email, text — on a single screen.
Provides agents a comprehensive customer history at a glance.
Seamlessly integrates disparate systems via APIs. This is particularly valuable in consolidating industries where CSRs need to learn new systems to serve newly acquired customers.
Defaults customer inquiries to the same agent handling prior inquiries for consistency whenever possible.
Enhances team collaboration and agent training, with faster resolution, fewer hand-offs, and a better customer experience.
GOCare™ Connect minimizes task-switching and swivel chair interactions
GOCare™ Connect consolidates all customer communications into one easy to use platform
GOCare™ Connect provides a better experience for your customers
Customer interactions with your company are informed by previous interactions, regardless of channel, function, or line of business.
Simplified account history allows CSR to be better tuned to each customer’s need.
Customers can choose ANY channel they want to communicate.
Agents are more equipped to resolve customer issues quickly.
GOCare™ Connect Features
Unified Messaging - interact with your customers via the channel of their choice
Full conversation history - complete transcript of all customer interactions, regardless of channel
Team Collaboration - solve issues faster by getting the right team involved in the conversation
Subscriber Details - every customer detail at your fingertips, fully integrated with GOCare™ AND your billing system
Insight - complete history of past interactions, including system events and GOCare™ Insight notifications
Analytics - a full analytics suite, providing call center and agent performance metrics, NPS and CSAT survey results, and much more...
GOCare™ Connect seamlessly integrates with any API-enabled system, providing customer service agents immediate access to the information they need to solve customer issues in an efficient and timely manner.