Alpharetta, GA – (October 2022) – GOCare announces BEAM has deployed GOCare Connect, delivering true for BEAM employees and their subscribers for a Total Experience improvement.
“BEAM has delivered state-of-the-art service in East Alabama for over five decades.” stated Melissa Gauntt, Chief Relations Officer of BEAM. “Our subscribers expect excellent service and value, and GOCare Connect helps our team exceed those expectations. Many service providers ‘talk’ about unified communications platforms, but GOCare Connect has truly delivered on that promise. Customer communications over sms , social media , chat , email , and even phone are seamless with GOCare Connect – We see higher customer satisfaction, better customer relations and great Google reviews!” Gauntt concluded.
“Using GOCare Connect, our clients’ customers can more conveniently communicate with customer service teams” stated Mike Roddy, CEO of GOCare. “GOCare does all the heavy-lifting, consolidating communications and account information in a single interface, simplifying the lives of Customer Service Agents and maximizing first-contact resolution. Our clients are redefining the customer experience with GOCare!”
GOCare Connect complements unified communications with powerful, realtime analytics helping customer service Agents and Supervisors focus on the things that matter. As a result, our clients consistently enjoy industry-leading metrics in their monthly customer contact rate, missed appointments, collections, and churn.
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete UCaaS system, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated backend analytics platform. GOCare was founded by industry veterans Mike Roddy and Rick Perkins and is headquartered in Alpharetta, GA.
Cable TV of East Alabama (d/b/a BEAM)
Cable TV of East Alabama (d/b/a BEAM), was founded in 1964 by Mr. Roy M. Greene, Sr., and has taken pride in serving their community for almost 60 years. The Phenix City company provides Internet, Cable, and Phone service to East Alabama businesses, schools and residences located in Russell County and portions of Lee County. For more information, visit www.CTVBEAM.com or call or text us at 888-989-BEAM.
Media Contacts:
GOCare – Mike Roddy | [email protected] | GOCare – (770) 314-4244 | www.gocarecx.com