Outage Management
Although inevitable, outages cause headaches for your customers, your staff and your company: higher call volume, longer wait times, lost revenue. Frustration from an outage can damage your brand long after the issue is resolved.
What is GOCare Outage Management?
Our unique communication module – relaying proactive, transparent & real-time updates to subscribers during service interruptions.
REAL-WORLD Success Story
2 separate GOCare Partners (each are mid-size MSOs in tier 3 markets) recently experienced outage events that resulted in extended service interruptions exceeding 7 days. Company “X” does NOT use GOCare’s outage management whereas Company “Y” does. As the charts illustrate, the differences are striking!
COMPANY “X”
Not using GOCare Outage Management
200% increase in call volume
COMPANY “Y”
Using GOCare Outage Management
500% increase in outage notification No impact to call volume
With GOCare Outage Management, customers are 50%-70% less likely to call during an outage event.
Customers can use the keyword OUTAGE for personalized updates, further reducing call volumes.
