Alpharetta, GA – (September 2024) – GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Scott County Telephone Cooperative. SCTC is focused on delivering an exceptional customer experience over an advanced network to their growing subscriber base. SCTC chose GOCare to optimize customer engagement with proactive outage notifications, enhanced self-help options, a unified UI for Agents, and real-time analytics delivering actionable data. GOCare solutions will integrate with other key SCTC partners, including Calix—a platform, cloud, and managed services company—and MACC B/OSS.
“Scott County Telephone Cooperative knows a great customer experience gives us a competitive advantage,” said Matthew Hill, CEO of SCTC. “Integrating GOCare with Calix and MACC will create a best-in-class customer experience for our customers.”
“GOCare is excited to partner with SCTC. Customer experience, not a great broadband product, is the defining differentiator for today’s broadband service providers,” stated Mike Roddy, CEO of GOCare. “We commend Matt and the SCTC team for making the investment in GOCare’s digital experience platform. Increasing competition requires SCTC to ensure they are easy to do business with.”
“This partnership will support a meaningful enhancement in ease of use for SCTC’s employees and customers where manual tasks are replaced by seamless automation to create exceptional customer experiences,” said Stephen Eyre, Vice President Calix Partner Community. “Nowadays, embracing the technology collaboration capabilities inherent in Calix Cloud is not just a luxury but rather a business necessity required to drive innovation and enhance the journey forward. We are excited to build a future of excellence with our partners, where every subscriber interaction reflects a commitment to unparalleled service.”
“MACC is excited to partner with GOCare and SCTC. GOCare integrating their Digital Experience toolset with our full business-suite platform for ISPs using our open APIs enhances SCTC’s operational efficiencies, customer service and digital customer experiences,” said Brian Thomas, EVP at MACC.
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About GOCare:
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine. GOCare was founded by industry veterans and incorporates its mission of “For Operators By Operators” into how they partner with broadband industry leaders like Vexus Fiber, Bluepeak, and others. www.gocarecx.com
About Scott County Telephone Cooperative:
During the end of the summer of 1951, the Scott County Telephone Cooperative took shape to serve more than 420 square miles of Scott County, Virginia, and 15 square miles of Hancock County, Tennessee. The non-profit cooperative would bring telephone service to the region.
The goal was to create the infrastructure needed to promote economic development and quality of life. And while the technology has changed — SCTC now relies on a fast network to provide services to homes and businesses — the mission remains the same.
With a close partnership with companies such as Powell Valley Electric Scott County Telephone is poised to grow and continue to offer a superior product and support to our customers.
Today, SCTC’s Virginia service area spans Scott, Russell, Wise, Dickenson, and Lee counties. It also includes the city of Norton, Virginia. In Tennessee, the cooperative serves Claiborne, Grainger, Hancock, Hawkins, and Union counties.
Services also go far beyond high-quality phone plans. Now, the cooperative offers video, fast broadband internet and an infrastructure capable of meeting tomorrow’s technology needs today. As always, the vision of the SCTC Board of Directors members is to promote economic development and to improve the lives of Southwest Virginia residents and neighboring Northeastern Tennesseans. The board and cooperative continue to take a proactive approach to developing new services.
Just as it first did nearly 70 years ago, SCTC continues to serve its members with the latest technology, superior customer support and a commitment to improving the lives of those in our region.
About Calix:
Calix, Inc. (NYSE: CALX)— Calix is a cloud and appliance-based platform and managed services company. Broadband service providers leverage the Calix broadband platform, cloud, and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their business and the communities they serve.
Our end-to-end platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.
About Mid America Computer Corporation:
Telecommunication companies of all sizes across the United States use MACC’s billing system. Our products empower clients to reach new levels of efficiency through integration and process automation. MACC’s products are supported by professional and dedicated customer care teams to ensure the outstanding service our clients deserve. Plus, we offer the stability of being a growing company with almost 50 years of experience.
Press Inquiries:
GOCare: Mike Roddy | [email protected]
Calix: Alison Crisci, 919-353-4323, [email protected]
Zach Burger, 669-369-1991, [email protected]
Investor Inquiries: Jim Fanucchi, [email protected]