Our partners have seen an average of:

30%-50%

decrease in inbound calls

Up to 50%

time saved in toggling between B/OSS systems

50%

fewer late payments from your subscribers

Over 500%

increase in customer engagement via digital channels

“By adding the ability to send surveys via text, … automatically and in near-real time via integration with our B/OSS back-office system, responses to surveys have increased by 257%!”

Gina Shuler | VP of Marketing

Home Telecom

Broadband case studies

  • Outage Management

    Outage Management

    Outage Management Although inevitable, outages cause headaches for your customers,…

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  • Missed Appointments

    Missed Appointments

    Missed Appointments Sometimes customer issues require a technician visit. But…

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  • Independent Survey On Texting

    Independent Survey On Texting

    Independent Survey On Texting

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  • Migration to Digital Channels Increases CX and Call Center Effectiveness

    Migration to Digital Channels Increases CX and Call Center Effectiveness

    Migration to Digital Channels Increases CX and Call Center Effectiveness…

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  • Promotional Roll Off

    Promotional Roll Off

    Promotional Roll Off Many companies acquire new customers using a…

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  • Customers Prefer Digital Channels

    Customers Prefer Digital Channels

    Customers Prefer Digital Channels We live in a digital world,…

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