GOCare is a Digital Experience Platform that enables your customers to more easily communicate with you. By automating routine service inquiries and providing intelligent self-service options, GOCare helps you to resolve customer issues on first contact.
That's GOCare™
GOCare Partners
GOCare™ allows 2-way communication to customers during an outage situation. Eliminate expensive inbound calls from customers with targeted and proactive messaging notifying of outage and resolution. This is better Customer Experience!
GOCare™ customers utilize self-help through 2-way SMS texting. Digital tools such as webchat and email replace expensive calls. Without replacing your IVR, GOCare™ provides customers an option to waiting on hold leading to a 30-50% reduction in calls!
"GOCare has been an invaluable asset, enabling Bluepeak's CX teams. While adding 1000s of subscribers, our inbound monthly Call Volume has remained flat - a huge benefit in a competitive labor market."
- Ryan Beatty, Director of Customer Experience, Bluepeak
"We have made substantial use of GOCare’s capabilities...the flexibility to customize GOCare to our needs has been the real differentiator."
- Larry Eby, COO, Vexus Fiber
"KUB Fiber is building a 100% fiber network. The technology and service delivery supporting that network should be equally advanced. GOCare is a key partner in CX and helping us surpass customer expectations."
- Kristy Lund, Manager of Customer Service, KUB Fiber
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