Digital Experience Platform For Operators, By Operators
GOCare is a Digital Experience Platform that enables your customers to more easily communicate with you. By automating routine service inquiries and providing intelligent self-service options, GOCare helps you to resolve customer issues on first contact.
Notify customers during Outages
Reduce inbound calling by 30-50%
GOCare™ allows 2-way communication to customers during an outage situation. Eliminate expensive inbound calls from customers with targeted and proactive messaging notifying of outage and resolution. This is better Customer Experience!
GOCare™ customers utilize self-help through 2-way SMS texting. Digital tools such as webchat and email replace expensive calls. Without replacing your IVR, GOCare™ provides customers an option to waiting on hold leading to a 30-50% reduction in calls!
A Digital Experience Platform designed to easily integrate into existing billing systems and improve your CX.
2-way SMS Texting
Easily integrates with existing billing and back-office systems for FREE. Reduces in-bound calls, text secure, payment links, slashes missed appointments.
Bring a new level of proactive intelligence to your contact center, anticipating reasons for customer inquiries and intelligently routing the call to the right agent.
Single Pane for phone,
2-way SMS, Web Chat, Social Media, and email. Dashboard consolidates interactions and service history on a single agent interface.
Proactively send freeform messages to customers, alerting of outage, or maintenance windows, or marketing campaigns.
Provides real-time CSAT, NPS and CES insight and analytics on call-center performance, as a whole, at a group or even at an individual level.
"GOCare has been an invaluable asset, enabling Bluepeak's CX teams. While adding 1000s of subscribers, our inbound monthly Call Volume has remained flat - a huge benefit in a competitive labor market."
- Ryan Beatty, Director of Customer Experience, Bluepeak
"We have made substantial use of GOCare’s capabilities...the flexibility to customize GOCare to our needs has been the real differentiator."
- Larry Eby, COO, Vexus Fiber
"KUB Fiber is building a 100% fiber network. The technology and service delivery supporting that network should be equally advanced. GOCare is a key partner in CX and helping us surpass customer expectations."
- Kristy Lund, Manager of Customer Service, KUB Fiber
Now, you can consolidate all call center systems and communication channels into a single, easy-to-use platform