Digital Experience Platform For Operators, By Operators

GOCare is a Digital Experience Platform that enables your customers to more easily communicate with you. By automating routine service inquiries and providing intelligent self-service options, GOCare helps you to resolve customer issues on first contact.

That's GOCare

GOCare Partners

Notify customers during Outages

Reduce inbound calling by 30-50%

GOCare allows 2-way communication to customers during an outage situation. Eliminate expensive inbound calls from customers with targeted and proactive messaging notifying of outage and resolution. This is better Customer Experience!

GOCare customers utilize self-help through 2-way SMS texting. Digital tools such as webchat and email replace expensive calls. Without replacing your IVR, GOCare™ provides customers an option to waiting on hold leading to a 30-50% reduction in calls!

GOCare™ Case Studies

A Digital Experience Platform designed to easily integrate into existing billing systems and improve your CX.

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2-way SMS Texting

Easily integrates with existing billing and back-office systems for FREE. Reduces in-bound calls, text secure, payment links, slashes missed appointments.

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Call Routing

Bring a new level of proactive intelligence to your contact center, anticipating reasons for customer inquiries and intelligently routing the call to the right agent.

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Intuitive Dashboard

Single Pane for phone,

2-way SMS, Web Chat, Social Media, and email. Dashboard consolidates interactions and service history on a single agent interface.

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Outbound Messaging

Proactively send freeform messages to customers, alerting of outage, or maintenance windows, or marketing campaigns.

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Provides real-time CSAT, NPS and CES insight and analytics on call-center performance, as a whole, at a group or even at an individual level.

"GOCare has been an invaluable asset, enabling Bluepeak's CX teams. While adding 1000s of subscribers, our inbound monthly Call Volume has remained flat - a huge benefit in a competitive labor market."

- Ryan Beatty, Director of Customer Experience, Bluepeak

"We have made substantial use of GOCare’s capabilities...the flexibility to customize GOCare to our needs has been the real differentiator."

- Larry Eby, COO, Vexus Fiber

"KUB Fiber is building a 100% fiber network. The technology and service delivery supporting that network should be equally advanced. GOCare is a key partner in CX and helping us surpass customer expectations."

- Kristy Lund, Manager of Customer Service, KUB Fiber

Now, you can consolidate all call center systems and communication channels into a single, easy-to-use platform

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Find Out More About GOCare Connect


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