GOCare

The leaders of GOCare

GOCare founders & 80% of our staff spent most of their careers working for service providers just like you!

Mike Roddy

Co-founder & CEO

Rick Perkins

Co-founder & CTO

Jason Smith

VP Solutions Architecture

Brandon Johnson

Sales

Kevin McFeeley

Sales

We also have an amazing team of developers, software engineers, strategists and support staff that keep GOCare running.

Check out GOCare on LinkedIn

The difference is in the customer experience

You have fast speeds, amazing tech, and a great team. GOCare completes your customer experience by creating seamless conversations between digital platforms.

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Integration is key for CX, DX, and automation

We recognize that all businesses are built differently. We offer custom options to fit your needs:

API or flat-file integration options
Webchat, SMS, Email, SMS Chat, Social Media, Phone and more
Payment, call routing/analytics

We’re a Digital Experience Platform (DXP)

BSS/OSS

CRM & MKT
Payments
Finance & Reporting
Portal / App

Digital Channels

Social
Email
Chat
SMS

Network

NMS / Monitoring
GIS mapping
Outside plant & CPE

Service Team

Customer Service
NOC / Tech support
Install Techs

Our solutions

Multiple systems in one central view

Proven integration

B/OSS, CRMs, and Network solutions such as Calix, Adtran, etc.

Zero up-front cost

Increase CX and satisfaction

Enable several digital channels including web, social media, email and SMS chat.

Operational benefit

Save massive amounts of employee time.

Enabling Proactive Customer Notifications – Broadcast messages (usually via SMS and/or Branded HTML Email) – Allows for two-way response
Appointments (Reminders, Confirm, Move) Billing updates (Received, Posted, Declined), Past Due (Soft Disco, Hard, ACP Awareness)
Subscriber initiated messages – usually in-bound to your 1800 # using Keywords – APPT – PAYMYBILL – ACP – YOUNAMEIT (Custom Key words)

Ability to send timely surveys out automatically based on events in your B/OSS via SMS or Email
Display results on Web-based dashboard and workflow based on results (Turn truck around if score is below 5, alert management, etc.

Sending out offers over SMS and/or Email. Targeting new customers in a new Fiber area or customer upgrades.
Ability to have two-way response from your subscribers and take actions to streamline next steps

GOCare installs Web Chat tool on your website and allows your customers to chat with your Customer Service and Tech teams. Messages come in over same interface as an open-ended SMS Chat, email, or social media so it’s very seamless for your agents to use.
Use of GOCare connect as a digital Omnichannel Com hub allowing for SMS, SMS Chat, email, Social in one view + internal collaboration as well.

Send outage info as well as proactive maintenance notifications via SMS or Email. Flexible ways to facilitate lists, GUI driven or automated!
GOCare™ allows 2-way communication to customers during an outage situation. Eliminate expensive inbound calls from customers with targeted and proactive messaging notifying of outage and resolution. This is better Customer Experience!

Leverage Chat and SMS for Sales….. Link from digital to dial-out calls… Enable Door to Door sales via Atlas Digital Integration as an example….

Leverage call routing or messaging for in-bound customer calls. “We see you are soft disco, are you calling to pay?” – “We see you are in an outage….”
Holistic approach w/ a Contact Center- Enables joint Digital vs. Phone analytics & benchmarking, links to calls in B/OSS, click to dial…

The ability to send an open-ended SMS message to your 1800 Number and have your agents respond.

Ability for Agent to SMS your subscriber a secure web payment link that is branded with your logo for payment on their phone
PAYMYBILL inquiry from your customer to your number, sends them the secure link to pay
Ability to pay via Apple Pay, Google Pay, and leverage saved credit cards on the subscriber’s phone