For operators,
by operators

We’re broadband digital experience experts, not just because we know you, but because we were you.

Our solutions
Our Impact

The leaders of GOCare

GOCare founders & 80% of our staff spent most of their careers working for service providers just like you!

Mike Roddy

Co-founder & CEO

Rick Perkins

Co-founder & CTO

Jason Smith

VP, Solutions Architecture

Brandon Johnson

VP, Sales

Kevin McFeeley

Director, Account Management

Kevin Mitchell
Kevin Mitchell

VP, Marketing & Partners

We also have an amazing team of developers, software engineers, strategists, and support staff that keep GOCare running.

Check out GOCare on LinkedIn

The difference is in the customer experience

You have fast speeds, amazing tech, and a great team. GOCare completes your customer experience by creating seamless conversations between digital platforms.

Schedule a demo

Integration is key for CX, DX, and, automation

We recognize that all businesses are built differently. We offer custom options to fit your needs:

  • API or flat-file integration options
  • Webchat, SMS, email, SMS chat, social media, phone, and more
  • Payment, call routing/analytics

We’re a Digital Experience Platform (DXP)

BSS/OSS
  • CRM & MKT
  • Payments
  • Finance & Reporting
  • Portal / App
Digital Channels
  • Social
  • Email
  • Chat
  • SMS
Network
  • NMS / Monitoring
  • GIS mapping
  • Outside plant & CPE
Service Team
  • Customer Service
  • NOC / Tech support
  • Install Techs

Our solutions

Multiple systems in one central view
Multiple systems in one central view
Proven integration
Proven integration
B/OSS, CRMs, and Network solutions such as Calix, Adtran, etc.
Zero up-front cost
Zero up-front cost
Increase CX and satisfaction
Increase CX and satisfaction
Enable several digital channels including web, social media, email and SMS chat
Operational benefit
Operational benefit
Save massive amounts of employee time
  • Enabling Proactive Customer Notifications – Broadcast messages (usually via SMS or branded HTML email) – Allows for two-way response.
  • Appointments (Reminders, Confirm, Move) Billing updates (Received, Posted, Declined), Past Due (Soft Disco, Hard, ACP Awareness).
  • Subscriber initiated messages – usually in-bound to your 1-800 number using keywords (e.g., APPT, PAYMYBILL, ACP, and any customer key words you want).
  • Ability to send timely surveys out automatically based on events in your B/OSS via SMS or email.
  • Display results on web-based dashboard and workflow based on results (e.g., turn truck around if score is below 5, alert management, etc.
  • Sending out offers over SMS and/or email. Targeting new customers in a new Fiber area or customer upgrades
  • Ability to have two-way response from your subscribers and take actions to streamline next steps
  • GOCare installs a web chat tool on your website and allows your customers to chat with your customer service and technical teams.
  • Messages come in over same interface as an open-ended SMS chat, email, or social media so it’s very seamless for your agents to use.
  • Use of GOCare connect as a digital Omnichannel Com hub allowing for SMS, SMS Chat, email, Social in one view + internal collaboration as well.
  • Send outage info as well as proactive maintenance notifications via SMS or email.
  • Flexible ways to facilitate lists: GUI-driven or automated.
  • GOCare allows two-way communication to customers during an outage situation.
  • Eliminate expensive inbound calls from customers with targeted and proactive messaging notifying of outage and resolution.
  • Leverage your website chat and text-enabled phone numbers for sales.
  • Link from digital to dial-out calls…
  • Enable door-to-door sales via Atlas Digital Integration as an example.
  • Leverage call routing or messaging for in-bound customer calls with customized options based on the subscriber information or situation (e.g., play different messages based on subscriber’s phone number as they call in: “We see you are soft disco, are you calling to pay?” or “We see you are in an outage”).
  • Holistic approach with a contact center and enables joint digital vs. phone analytics and benchmarking, links to calls in B/OSS, click to dial.
  • Send and receive open-ended SMS messages using your full telephone numbers (local and 1-800) and have your agents respond to inquiries.
  • Ability for agent to text your subscriber a secure web payment link that is branded with your logo for payment on their phone.
  • PAYMYBILL inquiry from your customer to your number, sends them the secure link to pay.
  • Ability to pay via Apple Pay, Google Pay, and leverage saved credit cards on the subscriber’s phone.

Revolutionizing broadband one state at a time

Served by GOCare

We’re partnered with over 30 operators with services in 38 different states

Integrations and Technology Partners

Ready for a better way to reach customers?

Schedule a demo and see how we can empower you to better engage with your customers.

Let’s chat!