Alpharetta, GA – (December 2023) – GOCare, a SaaS provider of customer experience software, announced that Resound Networks (“Resound”) successfully launched GOCare Messenger and GOCare Connect to deliver proactive customer communications, improve self-help options, and enhance satisfaction for Resound’s broadband subscribers.
GOCare was developed by a team of former broadband operators for today’s operators. GOCare enables customers to communicate with their service provider when and how they want, seamlessly over digital channels such as SMS, Chat, Email and even Social Networking platforms. GOCare delivers important account updates in advance of the customer inquiry and consequently, GOCare clients experience a 30% – 50% reduction of inbound calls, 70% fewer missed appointments, faster collections, and reduced customer churn. GOCare leverages the shift in consumer preference for mobile and non-verbal communications. Most importantly, GOCare works by integrating with existing client systems, not replacing them.
“Resound made the selection based on GOCare’s proven performance record and the industry experience of the GOCare team. GOCare’s willingness to lead the integration to our Sonar Software back-office system will maximize the ROI on both those software investments” stated Bryan Waldrip, COO of Resound Networks. “We are investing over $300 million dollars of RDOF funds to bring broadband service to unserved and underserved areas of the country. GOCare will make it easy for all customers to do business with us in the manner that the customers choose”, concluded Waldrip.
“Resound recognizes that consumers have a choice in their service providers, and they prefer to do business with providers that are ‘easy to do business with’” stated Mike Roddy, CEO of GOCare. “Most customers don’t understand or value the technology and speed jargon in the broadband industry. In fact, only about 1 in 5 customers subscribe to the extraordinary Gig speeds operators promote if they are available. Providing an improved customer experience specifically leveraging digital communications channels paired with an advanced network will ensure Resound’s success.” Mike concluded.
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com
About Resound Networks
Resound Networks was founded in 2015 as a rural-focused ISP determined to close the digital divide. The company is based in Pampa, Texas, and its carrier-class network provides coverage to over 1,000,000 homes throughout Texas, Oklahoma, and New Mexico. Resound has started expanding its network coverage to multiple neighboring states beginning in 2023, funded in part by the $303M awarded to the company in the FCC’s Rural Digital Opportunity Fund auction.
Media Contacts:
GOCare – Mike Roddy | [email protected] | Resound Networks – Info | [email protected]
