Alpharetta, GA – (November 2023) – GOCare, a SaaS provider of digital experience software, announced that NOVOS FiBER in Texas has tapped GOCare so customers have the flexibility to communicate over the channel they prefer. Digital channels offer convenience such as shooting NOVOS a Text, WebChat, or reaching out over Social Media. Of course the phone is always an option as well. NOVOS FiBER is embracing their customer experience with flexibility at the forefront of their focus.
By partnering with GOCare, NOVOS FiBER knows their Digital customer journeys will be delivered rapidly due to GOCare’s existing familiarity with the Sonar Software solution used at NOVOS and a combination of GOCare’s industry leading best practices and out-of-the-box capabilities. NOVOS FiBER will realize the benefits of a solution created by broadband industry executives delivering operational excellence for many other competitive entrants like NOVOS. GOCare is a premium solution with real-time data, a chronological customer journey, and self-help tools that are convenient and easy to use.
“As we launch our vision to provide best-in-class fiber services to the Dallas-Fort Worth area, we spent equal energy to define our target customer experience”, said Mike Rowley SVP of Customer Experience at NOVOS FiBER. “We want to simplify the experience and ensure our customers enjoy the interactions and services they have with us. That experience includes automation, flexibility, and advanced, customer-first tools that GOCare uniquely provides.”
“GOCare is proud to partner with NOVOS FiBER to bring innovation to the ISP industry”, stated Mike Roddy, CEO of GOCare. We are excited by the enthusiasm of the team in delivering competitive broadband to a major metropolitan market where customer experience will differentiate NOVOS FiBER from the incumbents. Our familiarity with the SONAR Systems utilized by NOVOS FiBER, and the competitive broadband model pursued by NOVOS FiBER, make GOCare the perfect customer experience solution.” Mike concluded.
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com
About NOVOS Fiber
NOVOS FiBER is a fiber-to-the-home (FTTH) provider focused on providing affordable, reliable high-speed fiber internet to customers, especially those in previously underserved internet regions. NOVOS FiBER is the customer-centric brand of Flying Bull Internet, founded by Andrew Snead in 2022 and funded by InLight Capital, a Sugar Land based private equity fund. NOVOS FiBER’s offerings provide both wholesale and retail fiber internet services. www.novosfiber.com
Media Contacts:
GOCare – Mike Roddy | [email protected] | NOVOS FiBER – Wes Briscoe | [email protected]
