Alpharetta, GA – (January 12, 2017) – NuTEQ Solutions, LLC, a SaaS provider of mobile customer care to the broadband industry, today announced that its GOCare Mobile Customer Care solution has been selected by Vast Broadband to deliver customer account data to subscribers’ mobile phones in response to consumer interest in personalized mobile customer care options.
GOCare™ is a cloud-based, fully-integrated solution enabling interactive texting between the service provider’s back office and the customer’s mobile device. Increased competition and industry consolidation pressures operators to reduce costs without impacting customer satisfaction. GOCare clients realize significant reduction in call volumes and a virtual elimination of unnecessary truck rolls to subscriber homes. Recognized by 2015 CIO Review Magazine’s 20 Most Promising Utilities Technologies, 2015 Cable Spotlight Product of the Year Award from Cable.TMCnet.com, and Multichannel News’ 2014 Innovator Awards, GOCare automates account inquiries, mobile payments, outage notifications, scheduling changes, and transactional satisfaction surveys via SMS.
“Text messaging is a preferred form of communications today for a lot of people”, said Greg Lathum, Director of Customer Care of Vast Broadband. “We want to simplify our customers lives and their interaction with Vast. GOCare, our new mobile customer care solution, will provide ANYTIME ANYWHERE access to routine account information like appointments, outages, and billing via text. The service is free from Vast available immediately.” concluded Lathum.
“We welcome Vast Broadband to the NuTEQ family. Vast joins an increasing list of broadband providers recognizing the consumer demand for convenience and change.” stated Rick Perkins, Chief Technical Officer of NuTEQ Solutions. “GOCare offers customers alternative forms of communication that better fit with how customers prefer to connect with providers. GOCare’s two-way capability is a unique solution proven to reduce call volume into the call center and unnecessary truck rolls resulting in an enhanced customer experience. We look forward to working with the Vast team to enhance the Vast subscriber experience and drive meaningful operational savings with the GOCare deployment”, concluded Perkins.
About NuTEQ Solutions
NuTEQ Solutions provides software solutions to the broadband and utility industries. Our SaaS portfolio delivers new revenues, reduces operating costs, and improves customer satisfaction. NuTEQ’s GOCare has been recognized for numerous industry awards over the past three years. NuTEQ was founded by industry veterans Mike Roddy, Rick Perkins, and John Brooks and has offices in Alpharetta and St. Louis.
About Vast Broadband
Vast Broadband is an Internet, TV and phone provider serving South Dakota, Iowa and Minnesota. Vast delivers world-class services backed by local service technicians and a call center located in South Dakota. For more information, visit www.VastBroadband.com or call 1-888-745-2888.
Media Contacts:
GOCare – Mike Roddy | [email protected] | Vast Broadband – Greg Lathum | [email protected]
