Broadband Leaders Choose GOCare: New Client Launches & Innovations in 2025

The first half of 2025 has been an exciting time at GOCare as we’ve launched a wave of client partners. From day one—when we proudly welcomed them to the GOCare family—we’ve collaborated closely through workshops, configuration, tech stack integration, and training. Now, these providers are seeing real results as they elevate the customer experience.

First-Half 2025 BSP Rollouts

GOCare continues to build upon the record results posted in 2024. We went live with seven client-partners that serve more than 240,000 subscribers collectively. These deployments feature numerous integrations across our technology partner ecosystem (some new, some established), 

360 Broadband is live with GOCare Connect and Messenger. With GOCare Connect, 360 Broadband subscribers receive live support via webchat, SMS, email, and Facebook. And 360 Broadband’s contact center staff have a single pane of glass to manage these interactions, resolving issues faster. GOCare has integrations with Sonar and Calix for this new deployment.

Blue Stream Fiber, the regional broadband provider serving 385,000 residents and 500 communities, went live with GOCare Messenger under the TextConnect brand, telling customers it’s the “latest innovation in customer communication, designed to keep you informed with timely updates sent directly to your mobile device.” GOCare Messenger also enables keyword inbound inquiries from subscribers, instead of phone calls, for faster and more convenient self-help solutions. TextConnect now supports proactive billing alerts and updates.

We rolled out OutageIQ™ for ETC Communications (Elijay Telephone Company), the incumbent telco in Elijay serving North Georgia and Southeast Tennessee. Our revamped solution provides networking monitoring and subscriber communications for unplanned broadband outages and routine maintenance. GOCare OutageIQ monitors network status across ETC’s fiber, HFC, and twisted-pair copper networks for a truly differentiated solution.

Eastex Telephone Cooperative is live with GOCare Connect, expanding its customer care to include webchat and email with CDG integration. GOCare Messenger and Adtran integrations coming soon there!

Gila River Telecom, the telephone and broadband company for the Gila River Indian Community in Arizona, went live with GOCare Messenger and GOCare Connect, including integrations with Calix Service Cloud and MACC’s telecom billing system. Check out how they are educating subscribers about the new Residential Text Alert system.

Lyte Fiber is a new fiber broadband provider backed by SDC Capital, building networks in a number of unserved and underserved markets in Texas. The team now uses GOCare Messenger and GOCare Connect to support its growing customer base. Lyte Fiber’s deployment with imminent integrations with COS Systems and Nokia to provide critical account and network insights in Connect. 

TruVista, now TruVista Fiber and historically one of the largest rural telephone providers for South Carolina and Georgia, is live with GOCare Messenger, GOCare Connect, and GOCare Reach to engage with its subscriber base. There are additional GOCare solutions that will be deployed this year. Integrations include a long-standing BSS partner CHR Solutions and a recent integration with Praxedo—a leading workforce management systems vendor.

When we launch a new customer, we use a comprehensive and proven welcome campaign process. GOCare Messenger is particularly effective due to GOCare’s industry leading opt-in metrics and compliant messaging practices.”

Customers Expand with GOCare: Platform Add-Ons & New Integrations

GOCare’s Digital Experience Platform is flexible and modular, allowing customers to launch with what they need and layer on additional capabilities as GOCare delivers the anticipated operational gains. A few customers added new products or integrations.

• LiveOak expanded its digital toolkit by adding GOCare Reach to power subscriber marketing campaigns. In parallel, our enhanced Calix Service Cloud integration went live—enabling end users to access WiFi and network health insights via keyword-triggered messages, while surfacing that data directly in GOCare Connect to help care teams resolve issues more efficiently.

• VNET also added Reach to run informational campaigns to its subscribers.
• Dialpad UCaaS integration with GOCare Connect is now live at NOVOS Fiber, Lyte Fiber, and LiveOak Fiber.
• Conterra Networks now uses the SiteTracker and Salesforce integration with GOCare Connect to show sales and project data from a single screen, along with CDG and Dialpad.
• GOCare is now integrated with Omnia360e, CHR Solution’s next-gen billing system, live at multiple customers including LFT Fiber and TruVista with more coming soon.

In the Headlines: Notable Milestones from GOCare and Customers

We’re proud to highlight the impressive growth and momentum our client broadband service providers are achieving.

• 360 Broadband secured a $52 million grant to expand fiber internet access in Fannin County, Texas
• Blue Stream Fiber launched services in the Houston market and earned a spot as a Broadband Communities Award finalist for Broadband Provider of the Year.
• Bluepeak celebrates its 100,000 customer milestone with customers in Minnesota, North Dakota, Oklahoma, South Dakota, Wyoming, and now Texas along with winning the BroadbandNow Digital Inclusivity award and named a finalist for the Rural Connectivity Award from Broadband Communities.
• LiveOak Fiber hit an impressive 25,000 subscriber milestone in April after launching broadband services on the Emerald Coast in Florida and Georgia in November 2022.
• Lyte Fiber won $57.8 million in funding to expand internet access across Marion and Navarro counties through the Texas’ BOOT II Program. The ISP also launched service in Baytown and Uvalde, Texas.
• NOVOS Fiber added Phoenix to the cities it now serves, investing $130 million in its second major market expansion.
• Point Broadband celebrates service in 10 states (and topped 100,00 subscribers in Q4 last year) and acquired the broadband division of Riviera Utilities.
• Socket Fiber secured strategic investments from Oak Hill Capital and Pamlico Capital Management, enabling the regional CLEC to expand service to 200,000 additional homes and accelerate technology adoption—including the deployment of GOCare. Carson Coffman, President of Socket Fiber, shared the investment is “going to allow us to bring in more technology and more software. We want to do things like text message alerts when your technician is on his way to your home and have faster installation speeds. We’re going to increase the resiliency of the network and just across the board, everything is going to be raised with better systems and better support.”  

Lastly, we’ve had a few notable new items worth sharing:

• GOCare continues to expand our technical and customer success teams adding on Brandon Taylor, Director of Customer Success, Tricia Hinseth, Onboarding and Project Management, and Will Ard, Technical Account Manager.
• GOCare leaders shared CX and digital experience insights at industry events including: Fiber Connect, NTCA Marketing & Sales Conference, BCAP Pennsylvania Broadband Summit, CDG User Conference, Story Connect, and NTCA RTIME. We’ll also be speaking alongside customers later this year at Mountain Connect, Adtran Summit, and Calix ConneXions.

We are excited for more deployments and new broadband service providers joining the GOCare customer family as we close out 2025!