Alpharetta, GA – (September 2022) – GOCare, a SaaS provider of customer experience software, announced that LUS Fiber new ftth broadband buildout selected GOCare Messenger to facilitate interactive messaging with their subscribers.
“Communication with our customers is vitally important, and text messaging will allow us another way in which to deliver information,” stated Ryan Meche, P.E., Director of LUS Fiber . “LUS Fiber provides a state-of-the-art fiber network and broadband services with a focus on delivering a best-in-class customer experience . We’re looking forward to working with GOCare as we continually seek ways to enhance our commitment to extraordinary customer service ,” concluded Meche.
GOCare is a cloud-based, fully integrated solution enabling proactive and interactive communications with subscribers via their mobile devices. GOCare clients realize significant improvement in customer satisfaction and lower operating costs than industry standards. GOCare leverages the dramatic shift in consumer preference for mobile and non-verbal communications. All of which is done without burdening the user with another app on their phone.
“LUS Fiber represents a new level of competitive broadband operator” offered Rick Perkins, CTO of GOCare. “Lafayette consumers have a choice in broadband providers. Likewise, GOCare offers consumers an alternative to calling and enduring an IVR process, hold times, and transfers. GOCare allows LUS Fiber’s agents to invest more time on the fewer calls they will receive,” Rick offered. “Delivering the most advanced network with an eye toward world-class customer service will enable LUS Fiber to differentiate their broadband offering on the customer experience, not on price,” Rick concluded.
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete UCaaS system, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated backend analytics platform. GOCare was founded by industry veterans Mike Roddy and Rick Perkins and is headquartered in Alpharetta, GA.
About LUS Fiber
In 2005, the city of Lafayette, Louisiana, voted in favor of locally provided fiber broadband; since other providers refused to provide high-quality services, residents and businesses took a stand to ensure that they weren’t left behind in the telecommunications arena. Today, LUS Fiber operates one of the nation’s largest municipal fiber-to-the-home networks providing internet, video and phone services, utilizing the only technology capable of delivering symmetrical speeds up to 10 gigabit per second to the end user. As the only publicly owned service provider in Louisiana, LUS Fiber’s mission is to create tomorrow’s essential broadband infrastructure while advancing today’s internet and telecommunications services. For more information, visit www.lusfiber.com or www.fiberforthefuture.com.
Media Contacts:
GOCare – Mike Roddy | [email protected]
