Alpharetta, GA – (June 2023) – GOCare, a SaaS provider of customer experience software, announced that Telephone Electronics Corporation (“TEC”) has selected GOCare Messenger to provide customers an opportunity to self-serve, deliver proactive customer communications, and enhance satisfaction for TEC’s broadband subscribers.
GOCare Messenger is a cloud-based, fully integrated solution enabling proactive and interactive communications with the subscriber via their mobile device. GOCare delivers important account updates in advance of the customer inquiry and consequently, GOCare clients experience a 30% – 50% reduction of inbound calls, 70% fewer missed appointments, and reduced customer churn. GOCare leverages the dramatic shift in consumer preference for mobile and non-verbal communications. Clients leverage the GOCare team’s broadband operating experience to differentiate their service delivery.
“We are excited to partner with GOCare and introduce a new way of connecting with our customers,” stated Joey F. Garner, CEO of TEC. “Our customers will now experience a new medium of increased communications, which will enhance the overall customer experience,” concluded Garner.
“It was very clear from the beginning of our partnership that TEC not only represents, but practices, a new level of customer service,” offered Rick Perkins, CTO of GOCare. “In a world of network parity, TEC continues to differentiate themselves by delivering to their subscribers a world class experience including GOCare Messenger’s proactive multi-directional communications. With GOCare Messenger, TEC’s agents will invest more time on the fewer customer calls they do receive,” Rick offered. “Continued focus on the consumer’s experience will continue to set TEC apart in a highly-competitive field,” Rick concluded.
About GOCare
GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete UCaaS system, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated backend analytics platform. GOCare was founded by industry veterans Mike Roddy and Rick Perkins and is headquartered in Alpharetta, GA.
About TEC
TEC provides economic stability to its local service areas, employing more than 200 people across Alabama, Mississippi, Tennessee, and Louisiana. TEC has invested in and currently maintains approximately 2,000 miles of fiber in its rural markets. For a century, TEC has been a forerunner in providing telecommunications services to rural America and was the first to bring internet options to many of these markets more than 20 years ago. For more information, visit www.TEC.com or social media @TECconnects.
Media Contacts:
GOCare – Mike Roddy | [email protected] | TEC – David Freytag | [email protected]
