At Calix ConneXions 2024, GOCare was recognized for our visionary commitment to innovative solutions, winning the Innovation Partner award. Every year Calix recognizes standout members of its partner community who are helping joint broadband service provider (BSP) customers achieve exceptional business results.
Calix Solution Partners share the Calix vision for a connected world, from back-office efficiencies to transformative user experiences, and together we deliver high-value solutions to our joint customers. GOCare is the only Customer Care and Go-To-Market Solution partner in its ecosystem today.
We always say it’s not about the technology, but the results. Our customer Home Telecom was the proving ground for this innovation with impact, boosting Home Telecom’s campaign ROI by 150% in just one year.
Leveraging insights via Calix Engagement Cloud, our Digital Experience Platform enabled Home Telecom to execute a highly targeted upgrade campaign, resulting in a 90% improvement in response times and a three times higher response rate compared to email and legacy communication channels.
Watch the video that showcases this partnership in action.
Enhancing the Technology Ecosystem
Calix is one of our key technology ecosystem partners and there are multiple GOCare touchpoints with its cloud and network platforms that broadband service providers can leverage. We have numerous joint customers spanning many BSP segments including rural telcos, municipal broadband operators, new fiber overbuilder ISPs, WISPs (turned fiber providers), and cable MSOs.
Stephen Eyre, Vice President of the Calix Partner Community shares this view:
“Calix seeks out partners who extend the capabilities of the Calix Platform to help BSPs simplify and scale their networks. GoCare provides an innovative digital customer experience platform that is driving exceptional and measurable results for our joint customers. With GoCare, Calix continues to build a partner ecosystem that enables customers to deliver incredible broadband experiences for their communities.”
In general, we take a comprehensive approach to integration with our customers’ tech stack, including back-office systems, marketing tools, and network. Our Digital Experience Platform does not replace the core systems but enhances them.
If you’re interested in learning more about our Calix partnership and the many marketing, customer care, and communication use cases we can support, reach out and let‘s start a conversation.
Pictures from Calix ConneXions
The big reveal as GOCare is announced as the winner on the main stage.
Home Telecom’s Vice President of Marketing Gina Shuler visits our booth with the Calix award at ConneXions 2024.
VP, Marketing & Partners
Bio coming soon.