Mike Roddy, Author at GOCare

Six Proven Ways Broadband Providers Can Reduce Inbound Calls Using Digital Engagement—No AI Required

July 28, 2025

Blog

In the broadband industry, the link between subscriber experience and operational efficiency is direct—and measurable. One of the clearest indicators of both is the volume […]

Broadband Outage Management: Best Practices to Reduce Call Volume & Customer Frustration

February 28, 2025

Blog

Broadband network outages are inevitable, it’s how you deal with them that defines the customer experience. Proactive and transparent subscriber communication is part of the winning […]

Total Experience Management for Competitive Carriers

July 12, 2024

Blog

In the rapidly evolving competitive-communications landscape, focus has shifted to a new customer-centric approach. The rise of Customer Experience (CX) has become paramount for the […]