In today’s hyper-competitive broadband market, price wars are eroding margins—but they’re not winning long-term customer loyalty. As fiber expansion, wireless innovation, and new entrants intensify […]
Author: Mike Roddy
Co-founder & CEO
After many years leading broadband network operators, Mike now leads GOCare in tackling the marketing and customer care challenges he knows firsthand.
One Million Subscribers, 60 Million Messages, and One Relentless Mission: Better CX for Broadband
January 21, 2026
At GOCare, our mission has always been simple: empower broadband providers to deliver extraordinary customer experiences. In 2024, we proudly announced a year of record-breaking […]
In broadband today, speed no longer wins the race—simplicity does. Customers judge providers not by megabits per second, but by how easy they are to […]
Six Proven Ways Broadband Providers Can Reduce Inbound Calls Using Digital Engagement—No AI Required
July 28, 2025
In the broadband industry, the link between subscriber experience and operational efficiency is direct—and measurable. One of the clearest indicators of both is the volume […]
Broadband Outage Management: Best Practices to Reduce Call Volume & Customer Frustration
February 28, 2025
Broadband network outages are inevitable, it’s how you deal with them that defines the customer experience. Proactive and transparent subscriber communication is part of the winning […]
In the rapidly evolving competitive-communications landscape, focus has shifted to a new customer-centric approach. The rise of Customer Experience (CX) has become paramount for the […]