We earned some new hardware! CUSTOMER magazine recently named our Digital Experience Platform a Product of the Year for 2025—an honor we’re proud to receive. This […]
Category: Blog
An independent survey sponsored by GOCare highlights a clear preference: consumers value text messaging (SMS) for communication with their broadband service providers. The data reveals […]
Broadband Outage Management: Best Practices to Reduce Call Volume & Customer Frustration
February 28, 2025
Broadband network outages are inevitable, it’s how you deal with them that defines the customer experience. Proactive and transparent subscriber communication is part of the winning […]
In a world where connectivity is non-negotiable, broadband providers must focus on customer experience (CX) as a competitive advantage. Salesforce data shows that 88% of […]
On December 3, 1992, the first SMS message was sent—a simple “Merry Christmas”. Since then, SMS has evolved from a novelty to a central communications […]
GOCare was recognized for our visionary commitment to innovative solutions, winning the Calix Innovation Partner award for 2024.
Six Broadband Companies Rollout GOCare Solutions for Enhanced Customer Experience over the Summer of 2024
September 4, 2024
GOCare is thrilled to announce that we have been busy this summer elevating the customer experience for thousands of lucky broadband subscribers with the deployment […]
In the rapidly evolving competitive-communications landscape, focus has shifted to a new customer-centric approach. The rise of Customer Experience (CX) has become paramount for the […]
Congratulations Keith Soldan CPA and the entire Fastwyre Broadband team. Great coverage of a great accomplishment in bringing broadband to the rural America. Fastwyre invested $200 million in network […]
Congratulations NOVOS FiBER! We are proud to be on this journey with you. Stop by and see us and our new partner, NOVOS FiBER, at the […]