An independent survey sponsored by GOCare highlights a clear preference: consumers value text messaging (SMS) for communication with their broadband service providers. The data reveals […]
Tag: Digital Experience Platform
Broadband Outage Management: Best Practices to Reduce Call Volume & Customer Frustration
February 28, 2025
Broadband network outages are inevitable, it’s how you deal with them that defines the customer experience. Proactive and transparent subscriber communication is part of the winning […]
Ellijay Telephone Company Deploys GOCare OutageIQ™ for Broadband Network Outage Management
February 17, 2025
Advanced SaaS solution enhances operations and customer experience with network monitoring and automated, two-way SMS communications on service disruptions and network upgrade maintenance events 2025 […]
Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform Alpharetta, GA – February 6, 2025 – GOCare, a leading SaaS provider […]
In a world where connectivity is non-negotiable, broadband providers must focus on customer experience (CX) as a competitive advantage. Salesforce data shows that 88% of […]
On December 3, 1992, the first SMS message was sent—a simple “Merry Christmas”. Since then, SMS has evolved from a novelty to a central communications […]